TERMS OF ACCOMMODATION
Casa Mimosa remains committed to the joy of travel, an important part of our lives. Given the current uncertain environment, we have updated our cancellation policy. In the event that there is a COVID-19 related travel ban, health or quarantine restriction at your point of departure or at the hotel destination that restricts you from traveling to the destination, Casa Mimosa will provide a full refund for a pre-paid reservation and/or waive all applicable penalties. In the event that you are in-residence at the resort and unable to depart the resort destination on schedule due to a COVID-19 travel ban, health or quarantine restriction, Casa Mimosa will extend your stay based on a discretionary reduced rate off Best Available Rate. For more information, please refer to the Casa Mimosa Cancellation Policy text.
RATES
VAT and breakfast are included in the prices of accommodation.
Rates, inclusions, and room occupancies are as stated in your confirmation letter/email.
PAYMENT GUARANTEE POLICY
All Reservations require 100% pre-payment on booking date and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. Casa Mimosa reserves the right to release bookings without prior notice if full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilized for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.
CANCELLATION POLICY
If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded. Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
For reservations made for the 2021 season (except for special days such as Eid), free cancellation is applied up to 10 days before your check-in day.
Based on the cancellation policies stated above, 100% of the total room fee will be charged for cancellations not made until the specified day.
EARLY DEPARTURES
100% no-show is applied for early departures. Early departures or cancellations due to inclement weather are fully chargeable.
PRICE POLICY FOR CHILDREN
There are very comfortable double beds in all of our rooms. During 3-person accommodations, comfortable sofas will be utilized as sofa beds for the 3rd person to use.
Casa Mimosa will be able to serve child guests who are aged 12 and above. The rate for the extra bed can be found within the online reservation module.
We are unable to serve for the guests aged between 0 and 11.
CHECK-IN & CHECK-OUT
Check-in Time 14:00 hours / 2.00pm.
Early check-in is subject to availability on day of arrival.
Check-out Time 12:00 hours / noon.
For guests requiring a late check out, depending on the availability of the room, a fee equal to 25% of the room rate is applicable up to 18:00 hours/6.00pm and 50% of the room rate is required after 18:00 hours/6.00pm.
